Türkiye fines digital platforms, internet providers $703K for consumer violations

The Ministry of Trade of Türkiye has imposed an administrative fine of ₺24 million on digital platforms and internet service providers for violating consumer protection regulations.

The investigation revealed that several companies were engaging in practices detrimental to consumers, including charging for services not provided and failing to honor service commitments within the specified period.

Investigation targets digital platforms, internet providers

According to a statement from the ministry, the investigation was launched to safeguard consumer interests, focusing on companies offering personalized content such as films, series, documentaries and sports, as well as internet service providers.

Ticaret Bakanlığı Dijital Platform ve İnternet Servis Sağlayıcı Şirketlere 24 Milyon Lira Ceza Uyguladı

(20.10.2024) pic.twitter.com/mLNEqJZI5b

— T.C. Ticaret Bakanlığı (@ticaret) October 20, 2024

“The inspection aims to ensure that companies comply with regulations and protect the rights of consumers in the digital content sector,” the ministry said.

Violations identified during inspections

The inspections found that several companies had violated the law by demanding payment for services not provided, altering contract terms to the detriment of consumers during the commitment period, failing to deliver promised service quality and not processing cancellation requests on time. Some consumers were also billed for services they did not use, leading to significant consumer dissatisfaction.

Penalties imposed for consumer rights violations

As a result of these findings, a fine totaling ₺24,192,000 was imposed on the digital platforms and internet service providers involved.

The ministry emphasized its commitment to protecting consumer rights and ensuring compliance within the digital broadcasting and internet service sectors, stating that efforts would continue to prevent further consumer harm.

The ministry also noted that in the first nine months of 2024, administrative fines totaling ₺857.1 million ($25.1 million) were issued to more than 200,000 firms across various industries, including those for misleading advertising and unfair commercial practices.