Mercedes-Benz Japan hit with $8.3M penalty over customer data

Mercedes-Benz Japan, the Japanese branch of the luxury automaker, faces a fine of $8.3M for violations related to customer data handling

The Japanese branch of Mercedes-Benz, “Mercedes-Benz Japan,” was fined 1.23 billion yen ($8.3 million) forstomers.”

The Consumer.” Affairs Agency (CAA), affiliated with the Japanese government, announced: “Mercedes-Benz Japan” was fined for “misleading its customers.”

According to the agency statement, the company’s vehicle catalogs showed that GLA and GLB models had specific driving assistance systems.

The equipment included a system that automatically moves the stopped vehicle forward when traffic starts to move again and allows the driver to change lanes by activating the turn signal.

As a result of the inspections, it was determined that this driving equipment depends on the customer’s wishes.

The agency stated it defined the situation in question as “misleading customed “Mercedes-Benz Japan.

The 1.23 billion Mercedes-Benz Japan company was also instructed to take precautions to prevent the recurrence of the situation.

A broadcaster from recurring NHK noted that the penalty was “the highest penalty ever imposed for misleading statements.”

“Mercedes-Benz Japan” company announced that it will work to ensure legal compliance and improve the management system.

Source: AA

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